Candlewood Suites Richmond - West Broad, an IHG Hotel
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Upon checking, the room we booked was not available. We asked for an assessable room with a pull out sofa as it was described online during booking. They put us in a room that was not truly assessable. There was a regular tub. Although they rectified the issues in the room, the issues should have taken care of to start with. The tvs wouldn’t work. The room was missing the remote for one of the tvs and there was a light bulb missing as well. The room was also pretty dark with the lights on. Other than that, the room was good.
Catherine
december 2024
From check in to check out, hospitality service was above and beyond my expectations. I was greeted by friendly and SMILING staff, both front office and service staff. The room was MUCH BIGGER than my expectations and the beds are very comfortable. The location is very secure and easy to find. I highly recommend this hotel to anyone in the Richmond, VA area. Can't speak for other locations, but both thumbs up for this one. I will DEFINITELY return to this location when I return to the area.
Carla
oktober 2024
The kitchen was well stocked, providing all the basic essentials needed for any guest. The lobby was well lit and the staff was pretty friendly outside of one member.
Willena
januari 2025
The entire hotel was very clean and all the employees were very friendly and helpful. Our room was equipped with everything we needed. the only complaint was our icemaker couldn't keep up, but thankfully there was an ice machine on our floor. One other thing is the outside gas grills needs to be check out by a professional as the gas took a long time to come on and when it did it just about blow my head off. We truly enjoyed our stay and would and will come back again.
Marschia
juni 2024
The location was good. A bunch of food places was under 10 minutes away and that was a major plus for me.
Latasha
april 2024
The location was very convenient.
Anonymous
februari 2023
I loved the patio. The one staff person I did see was very helpful. It seemed like there was only the one I kept seeing no matter when I came down.
Jenutia
juli 2024
Everything about our stay was excellent. The staff was amazing the room was clean the bed was comfortable the kitchenette was convenient and well stocked.
Lala728
september 2023
The kitchenette. The lady who was working the front desk when I arrived and when I left was very friendly and informational.
Valerie
augustus 2024
Very clean very comfortable and everything you needed was in the room including dish detergent and dish washer liquid. Bed very crisp and comfortable and white.
Latoya
januari 2025
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